Skip to content
Cambium AppsCambium AppsCambium Apps Help Center

Email alerts

Which emails Transactional Email sends your team, when each one arrives, and how to choose who gets them.

Overview

Section titled “Overview”

Transactional Email tells you by email when something needs your attention, so you don’t have to watch App Home. Alerts go to the recipients you choose in Settings → Alerts. Until you add any, they go to the person who installed the app.

You can’t turn individual alerts off: each one is about something that stops or is about to stop your emails.

Choose who gets alerts

Section titled “Choose who gets alerts”
  1. Open Settings → Alerts. In HubSpot, go to Marketplace apps → Transactional Email and open Settings.
  2. Enter an address under Add recipient and click Add. Repeat for up to 10 addresses. A shared inbox works well.
  3. Click Save recipients.

From now on, every alert goes to all the addresses on the list. To remove an address, click Remove next to it and save. If you remove them all, alerts go back to the person who installed the app. Only Super Admins can change the list; everyone else sees it read-only.

The alerts

Section titled “The alerts”
Email When it’s sent
Transactional Email is installed Right after install, with the next steps.
Your Transactional Email subscription is active After checkout, if your sending domain isn’t verified yet.
You’re live: sending from <domain> When live sending starts, with your warm-up schedule.
You’ve used 80% of your included emails Once per billing period, at 80% of your included emails. It shows whether auto-buy is on and your budget — for example, Auto-buy: On, up to $50 a month — or Off.
You’ve used 100% of your included emails Once per billing period, when your included emails are used up, with the same Auto-buy line.
Sending stopped: this period’s emails are used up Once per billing period, when your monthly auto-buy budget is used up (or auto-buy is off) and sends start failing with quota_exhausted. Its button, Raise auto-buy budget or Turn on auto-buy, opens Settings.
Template review failed: <template> Once per template version that fails the content review, with every flagged passage.
Email sending is paused When sending pauses for unusual volume, a high bounce or complaint rate, or by Amazon SES — at most once per reason per day.
<domain> is still waiting on DNS records Once, 48 hours after you added a domain that still isn’t verified, while the app is installed and your account is open.
Action needed: email sending is off until payment is made When sending is disabled because a payment couldn’t be collected — at most once a day.
Your Transactional Email subscription has ended When sending is disabled because your subscription was cancelled or ended without a failed payment — at most once a day.
Email sending is back on When the open invoice is paid, or a new subscription starts, and sending resumes.
Transactional Email was uninstalled Right after the app is uninstalled, with the date your account closes. It also goes to your billing email.

One more email goes to someone else: DNS records to add for <domain> is sent to the address you enter under Send instructions to IT in Settings → Sending domain.

Stripe sends its own emails — receipts, failed payment notices — to your billing email.

Tips

Section titled “Tips”
  • Alerts come from Cambium’s no-reply address. If your mail filters are strict, allow email from cambiumapps.com and its subdomains: US accounts get alerts from no-reply@us1.cambiumapps.com, EU accounts from no-reply@eu1.cambiumapps.com.
  • Most alerts link to the help article that explains what to do next.
Section titled “Related articles”