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Using App Home

Your setup progress, usage, sending health, errors, reporting, and send history in one place inside HubSpot.

Overview

Section titled “Overview”

App Home is Transactional Email’s dashboard inside HubSpot. It shows how far along your setup is, how much you’ve sent, whether anything needs attention, and the history of every send. To open it, go to Marketplace apps → Transactional Email in HubSpot.

Everyone in your HubSpot account can view App Home. Changes happen in Settings, which only Super Admins can edit.

What’s on App Home

Section titled “What’s on App Home”
Section What it shows
Banners Shown only when something needs action: Sending is paused (with Resume sending for Super Admins), Payment past due, or Sending is disabled.
Get set up The setup checklist: Sandbox ready, Pick a template in a workflow, Send a test email, Add your sending domain, Create a sender profile, Verify the DNS records, Accept the Acceptable Use Policy, Subscribe, and Go live, each with its date when done. It changes to Setup complete once you’re live.
Usage In the sandbox, Sandbox sends used out of 20. On Base, Emails this period used out of your allowance, with Included, Extra emails bought (and what they add to your next invoice), Auto-buy budget, and when the period ends.
Sending status Whether sending is Active or paused and why, whether you’re in sandbox or live mode, and warm-up progress: the warm-up day, today’s sends against the daily limit, and how many emails are queued for tomorrow.
Domain health Your sending domain’s status and the DKIM, MAIL FROM, and DMARC checks.
Errors in the last 7 days Up to 10 error codes, most frequent first, with a count and the last day each happened. To find the records involved, search the Send log or check the workflow’s history. Tokens left empty don’t appear here; the Send log lists them on each send.
Reporting, last 30 days Totals for Sent, Delivered, Bounced, Complaints, and Blocked (stopped before sending); your 7-day bounce and complaint rates next to the auto-pause thresholds; and charts of outcomes per day, sends per day by template, and sends per day by sender profile.
Send log Search every send from the last 45 days by recipient email or message ID. See Searching the send log.
Billing Your plan and its status, and Billing managed by with a Manage billing link for Super Admins.

Dates and days on App Home are in UTC.

Tips

Section titled “Tips”
  • Check Errors weekly. It’s the quickest way to spot a workflow mapping the wrong email property (contact_not_found) or a template that stopped working (template_incompatible). For token typos, check a recent send in the Send log.
  • Watch your rates. The bounce and complaint rates show a warning once they reach half the auto-pause threshold, which gives you time to clean up before sending pauses.
  • Alerts come by email too. You don’t have to watch App Home: usage, review, pause, and DNS problems are emailed to your alert recipients. See Email alerts.
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